Argg, I hate dealers... So close but yet so far.... My dealer walkthrough

[Canyonlight]

jdf--agree 110% that we should not have to contact GDRV and in the vast majority of situations that is exactly what happens for most folks in most situations and things may work out just fine. I am not aware of how or what feedback GDRV gets from or on their dealer network from owners like us and/or in GDRV's own interactions with dealers........that would be interesting to find out. As with most businesses, I am sure their are several metrics.

I think the key point here is that consistent with the mission of this great forum full of wonderful folks among the obvious sharing, learning, having some fun, etc., it behooves us to initiative ideas, conversation, and ultimately solutions to improve the RV industry, product, and experience as you and many of us have pointed out in various threads, know need attention. The great thing about GDRV they encourage communication between owners and them.......and really do want to hear about the good, the bad, and the ugly........not to get any one hung out with the dirty laundry but to genuinely improve in all aspects.

Dan

[Jims94vmx]

When it comes time for them asking you for money, shrug..... LOL

Good luck!

[BabyBober]

Certainly nothing wrong with advising Micah or any of the other managers or executives at GDRV about your difficulties with your dealer. But, you will not be telling them anything that they are not already painfully aware of. I know this from direct conversations with these gentlemen at the Elkhart Rallies.

Their counterpoint is that they have to get their products visible in the major markets. To do this, they have to work through the high volume sales outlets in those markets. If those high volume dealers have exceedingly poor service departments, all that GDRV can do is offer "best in market" factory support directly to the purchaser after sale. This they do.

It is fine for us to say that they should walk away from dealers that provide poor service . . . but that is most of the industry. To stay in business, they have to sell products . . . and that takes a dealer network with big sales operations and deep pockets.

Not saying this is right . . . it's just the only current alternative.

Rob

Rob: You are 100% correct. Per Greg, the GD rep, this dealer turns the most business for them. ...

[jmbopp]

Hey BabyBober, care to name the dealer? Colton? Meyers? Wilkins?

[BabyBober]

Hey BabyBober, care to name the dealer? Colton? Meyers? Wilkins?

I PMed you with info... holding off giving any names publicly till I have the unit in my hands....

[Clsfly]

You will get more good advice than you can process here, so here is my opinion. One of the questions GD will have is who did you talk to at the dealer? I have found that if you move up the food chain at the dealer to someone that really does care about losing business you MIGHT get some satisfaction. The sales/service guys have narrow forward vision and concentrate on the issues of getting through the day. The dealership owner/general manager can make a difference, (not sure yours will) but I would give it a shot, cut out the sales/service guys and talk to someone that can make a difference. Also let GD know what transpired. Remember you don't get what you deserve, you get what you negotiate for.
Good luck

Chuck

[Rodney Stokes]

I just read your story about your delivery. It makes me very sad. I work part-time as a delivery specialist. I take pride in knowing the unit before I do the walk thru with the customer. All lights should be on, TV's working, stereo playing low and so on. It usually a joy to explain the options and features to a new customer. Not shrug my shoulders and stand there. It is my job to know the unit, explain it, and show it. You had a horrible experience and that is not right. I hope that your experience is told to the dealership and things improve.

[Ruach-Elisha]

I am fairly mild mannered and slow to anger, but you are totally justified in being frustrated. It is totally the opposite of the experience I had with my dealer in March when picking up my 2017 Momentum 350m. They did a very thorough PDI, from what I could tell, and the only problems I found after a weekend shakedown cruise was one of the Max Air fans did not automatically close, as it should, in the rain, and one door needed some adjustment to close consistently without too much effort. Both of those items were fixed quickly at the dealer. It makes me feel fortunate. I did not ask them to check the brakes (didn't read those threads until after I picked up the unit). I've been up on the roof a few times and it still looks good after the first 100 miles of towing. I hope things get settled fast for you.

[jeffdawgfan]

Wow, we just took delivery of our 2017 303RLS a week and a half ago and my experience was night and day difference. I will name my dealer as they did a pretty good job getting our unit ready and checked out. Plemmons RV in Winston Salem and Raleigh, NC. We took delivery at the Raleigh store. I test our brakes upon hook up and did not have them pull hubs....We had a 7 hour ride home and it would have taken them too long. Besides, I trust my work more than the service departments at the RV dealerships. This was the third new RV we have purchased over the years and the best experience by far. Sorry you had so many issues with your deliver. We love the 303 though.

[john&debbie]

BabyBober, we purchased a 2017 307MKS from a dealer in Sanger, TX. I believe the PDI was nothing more than a wash. The person doing the walk-through was not experienced as she had a check-list on a clipboard she would check-off as she went through her presentation. There is more, but the point I would like to make is, if the executives of GDRV are truly interested in the make-up and composition of their dealer base, all new retailed units would receive a customer satisfaction survey three months after the close of the sale. The fact that they do not send out these surveys, tells me the "Thank You" letter we received has no teeth.