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07-19-2017, 07:20 PM #11
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Welcome to the group, I'm sorry to hear your troubles. I'm also a full-timer and purchased my unit in Texas and had some similar service issues.
After taking into account that RV Dealerships make the majority of their profits from the sale of new units and that their technicians are generally working on so many makes and models that they are master of none... I gave my original dealer one chance to prove me wrong... based on poor results I then made an appointment with the factory service center and added them to my travels.
It was a very easy process, GREAT service & support, minimal impact and they took care of everything that I had on my list of issues and concerns. They even did their own walk-through to create a "punch list" and corrected them as well. I could not have asked for more and could not have been happier with the results.
After reading this it sounds too nice so I'll try to balance it out a bit... it was humid and uncomfortable part of my visit in northern Indiana.Clint
2016 348M on MORryde IS & RPB rolling on G614's w/ TST-507's (Love the Garage)
960W Solar, through dual SC-2030's into a 450AH T105-RE battery bank feeding an MS-2012 and monitored with a TM-2030 and a ME-RC50
2016 F-350 6.7L/4WD/SC/SB with 5000# airbags, Truxedo cover over B&W Companion Hitch and an RDS combo tank-box
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07-20-2017, 04:09 PM #12
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Dont feel alone...I bought a new 337RLS from a Pasco,Washington dealer and have had nothing but run around and excuses when trying to get warranty work...the roof membrane was never glued on proper at the factory...that is the biggest problem,and they will do nothing...so I gave up on that sorry dealer. At this point I wish I had my old NuWa Hitchhiker back..it was twice the trailer this POS is.GD really needs to get their quality control in order...maybe since Winnebago took over things will change...or get worse. Good luck.
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07-20-2017, 05:05 PM #13
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- Jun 2017
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I'm just curious if you have tired to take it to the factory so they can fix this and any other problems you have. They don't build them like they did in the old days, that is for sure. That NuWa was built great back in the days. I really like my last 5th wheel but the wife and I like the floor plan we have now. I can only hope we don't have to many issue but time will tell.
David
2018 Solitude 377MBS-R
2014 Crew cab Ram Longhorn 3500
Aisin transmission
Firestone Air bags
TST tire monitor system
Atta Auxiliary fuel tank/toolbox
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07-28-2017, 07:47 PM #14
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- Jun 2017
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- Full-Time - Somewhere in the lower 48
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Agree. I traded my 12 year old Newmar 5er for this unit. We've been looking for years before selecting this unit.
Anyway, Haven't updated in a week or two. I finally got a hold of a dealer in Buda, TX who is perfectly willing to work on my unit. I am taking it there week of 8/7. I did talk to Customer Service and they told me that they needed someone to provide them with data so they can determine if it is warranty, then they would schedule an appointment.
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08-03-2017, 01:43 AM #15
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Maybe we were lucky but when we were FT for 8 years we simply stayed on site over night at the dealer and were out when they came to work on it all day. Never had a problem in all our travels.
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08-06-2017, 10:21 AM #16
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Why buy any product from a manufacturer whose poor quality control is the major problem. I am so sorry I gave up my Hitchhiker for a GD product...never again.
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08-11-2017, 04:39 PM #17
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08-11-2017, 04:44 PM #18
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I was sorry to see my Newmar go as well. But the days of well built coaches that were built 10+ years ago (in my case 12 years) are over. Even people buying $ 175K+ coaches are experiencing issues. This is true is almost every industry. Computers, printers, cars, heck even motorcycles (the list goes on) are in no way built as well as they were 10 years ago. But life moves on and we deal with what we are dealt.
I finally got my coach into a dealer this week, the issues were taken care of and life is good again. However, before my 12 months anniversary I will be purchasing am extended service plan. An ESP saved me over $4K in repairs on my Newmar coach as well as over $5K on my truck. The first few years I had no issues. Our issues were in the last 2 years.
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09-02-2017, 07:15 PM #19
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Taking it to the factory statement is kinda incorrect. I toured the factory in Ohio last month. They were almost finished with 7 to 10 full hookup spots for your camper. If you need to leave it over night you can stay in their gated area with full hookups until the work is completed.
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09-02-2017, 08:16 PM #20
During a Q&A session at the Elkhart rally, GDRV management stated that they know dealer service centers sometimes fall flat. They mentioned that they will frequently approve mobile RV techicians when a customer can't get decent service from a dealer. They also said they were considering regional service centers if dealers can not improve.
Jim
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