Grand Design Email Responses.

[jkwilson]

I emailed them more than a week ago with no response at all.

[TucsonJim]

I have moved this thread to the tech corner page so GDRV can see there is an issue. GDRV only monitors two sections of the forum, "tech corner", and "new feature recommendations".

Jim

[GDRV Mr. Bill]

Joebob - I work for Grand Design and would like to make sure that you are getting timely responses from our team. Please forward your contact information to me via email at [email protected] or call my cell phone at 574-312-5215.

Well it has been a week and still no one from Grand Design customer service has returned my call and no response to an e-mail I'm starting to think that their customer service SUCKS

[joebob]

Thanks to Bill Martin the issue will be fixed soon part will be ordered tomorrow

[joebob]

I still think that their customer service need to be a little quicker with ANY response I would have not been so amped up with NO response

[TucsonJim]

I'm glad that moving the thread was successful in getting you some help Joebob. I'm heading back over to the GDRV service center next week to pick up our trailer. When I'm there, I'll discuss this topic with them.

Jim

[FMF15E]

I sent an email to Grand Design on Wed, Sept 6 and got a reply the same day from Bill Martin. I asked for a diagram of all the internal studs in my 388M walls and got two nice PDF files attached. I can hopefully attach some items in the garage and not just hook into thin wall board.
Very good service in my opinion

Bruce and Anne
2017 388M

[jkwilson]

I emailed them more than a week ago with no response at all.

Just to update on their responsiveness: After two months I never got a response to my original email, so a week ago I sent another. Still no response. If they aren't going to respond, they shouldn't bother posting an address on their web site.

[GDRV Mr. Bill]

@jkwilson - I would be happy to make sure your information is getting to the proper hands for follow up with you. If you can email your contact info and concerns to me at [email protected] and I will take if from there.

Just to update on their responsiveness: After two months I never got a response to my original email, so a week ago I sent another. Still no response. If they aren't going to respond, they shouldn't bother posting an address on their web site.

[sande005]

Just another data point - I emailed with a general question, no service needed, two weeks ago. Did not need a quick turn-around. Response was a phone call two days later. I'm pretty impressed.