I would agree that someone from GD should review their website and remove any points of contact that GD doesn't use. I have personally run into the same thing using the PARTS INQUIRY tool under the CUSTOMER SUPPORT menu on GD's site. I entered information and received zero response.

It is wonderful to have Bill here as an escalation path, however, what is missing is a standard process. If the standard inputs on GD's website aren't working; either fix them or take them down.

I would rather no tool available versus having the appearance of a tool that isn't working.