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Thread: Grand Design Email Responses.
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11-16-2017, 08:25 AM #31
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I would agree that someone from GD should review their website and remove any points of contact that GD doesn't use. I have personally run into the same thing using the PARTS INQUIRY tool under the CUSTOMER SUPPORT menu on GD's site. I entered information and received zero response.
It is wonderful to have Bill here as an escalation path, however, what is missing is a standard process. If the standard inputs on GD's website aren't working; either fix them or take them down.
I would rather no tool available versus having the appearance of a tool that isn't working.2017 Ford F350 Platinum 6.7L PowerStroke DRW
2017 Solitude 379FLS
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