GD customer service

[chunker]

Right now I give them a D-. I have written, email, twice on different matters and so far have not received any answers to my questions. 1st attempt was not answered at all. I eventually trouble shot the problem, fixed it and didn't worry about it. 2nd time I get a reply needing my VIN for a question that didn't need that info. Supplied the VIN and nothing. Few days later an email wanting to know if I was contacted and if I had any questions. My reply was that I replied to the VIN request but no answer to my question. No reply or response to that.

In my opinion, Winnebago Industries, which has very good customer service and owner support needs to kick some serious butt at GD and have them either get their act together or find another job. I have heard so much about "great CS at GD", so far just a bunch of "BS at GD".

Sad a simple question can't get an answer in almost 2 weeks time.

[2hams]

Post your question under the Manufacturers Corner, where GD monitors the posts.

They need the VIN to know how your trailer is configured, since changes are continuous, not just by model year.


Sent from my iPad using Tapatalk

[Steve7]

I’ve had okay luck with email correspondence, but better luck with a phone call. If one number doesn’t work, try another. You should be able to reach someone by phone, or at least get a call back the same day, unless you call late, then you should get a call back the next day.

I don’t know if this representative is for your area, but he’s helped me a couple of times. Here’s his contact info.

David Hilliker
Regional Service Manager
Grand Design RV
11356 CR 2
Middlebury, IN 46540
574-825-9679--Phone

[LCBoyer]

Right now I give them a D-. I have written, email, twice on different matters and so far have not received any answers to my questions. 1st attempt was not answered at all. I eventually trouble shot the problem, fixed it and didn't worry about it. 2nd time I get a reply needing my VIN for a question that didn't need that info. Supplied the VIN and nothing. Few days later an email wanting to know if I was contacted and if I had any questions. My reply was that I replied to the VIN request but no answer to my question. No reply or response to that.

In my opinion, Winnebago Industries, which has very good customer service and owner support needs to kick some serious butt at GD and have them either get their act together or find another job. I have heard so much about "great CS at GD", so far just a bunch of "BS at GD".

Sad a simple question can't get an answer in almost 2 weeks time.

I have had real good luck with their customer service. Never had many problems, but they were addressed immediately

[colo native]

I feel your pain it has happened to me several times. I can only say keep trying and maybe it will work, I find Customer service is less than most experience

[traveldawg]

I called customer service on Wed and had to leave a message for them to call me back. Now it's Friday night and so far nothing. Guess I'll call again Monday. So far not impressed.... but have seen more posts praising them than not. Maybe that's once they answer (or call back?).

[chunker]

Back to the original question, sending an email puts a written record in the system and should require a response. It appears their VIN inquiry met that requirement for them and they closed the case. The second follow up, a more or less "how'd we do" I suspect was computer generated and got no response or answers. I remain underwhelmed by the CS. I'll repeat the Winnebago Industries does a real good job on the motorhome side and perhaps they need to "speak" with the GD people to clean up the act.

[WhittleBurner]

I recall some time ago their was a problem with emails not going through. They had asked people if they did not get a response from their email to please call. These computers do screw up on occasion.

[offtohavasu]

I recall some time ago their was a problem with emails not going through. They had asked people if they did not get a response from their email to please call. These computers do screw up on occasion.

Especially with SPAM filters tightening down.

[chunker]

Follow up. CS has followed up with floor plan info but asked for a picture of my inquiry. Question was what was metal rack below the cabinet/hutch on forward wall above "desk" area. I posted that question here and got no answers but more questions. I sent pictures and now waiting for response from GD. His possible guess was a wine rack and my GF thought it might be but a rather strange one and would not secure a bottle while traveling and the shape is certainly not typical for a wine rack.

Tried to attach a picture on this posting but a rather convoluted difficult process that I could not accomplish.