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  1. #1
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    29RS Reflection Fifth Wheel Atwood Refrigerator Failure on electric mode

    We have a 2015 Reflection and the Atwood refrigerator has stopped working on the electric mode but still works on gas mode. We called the manufacture who states they no longer make this model and they have a limited amount of parts available once we figure out why. We had read in previous forums that a lot of owners are having the exact same issue of electric mode failure, Atwood did not do a recall because it is recall only if it is a safety issue, they do not install these refrigerators and therefore it falls on Grand Designs shoulders who would have installed, so my question is what is the issue we are having, part # that we need and is Grand Design helping its customers because this is widespread issue with a lot of owners?? Please help, thank you

  2. #2
    Manufacturer
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    Quote Originally Posted by Sackd01 View Post
    We have a 2015 Reflection and the Atwood refrigerator has stopped working on the electric mode but still works on gas mode. We called the manufacture who states they no longer make this model and they have a limited amount of parts available once we figure out why. We had read in previous forums that a lot of owners are having the exact same issue of electric mode failure, Atwood did not do a recall because it is recall only if it is a safety issue, they do not install these refrigerators and therefore it falls on Grand Designs shoulders who would have installed, so my question is what is the issue we are having, part # that we need and is Grand Design helping its customers because this is widespread issue with a lot of owners?? Please help, thank you
    Good afternoon!

    The best thing I can recommend is to reach out to our support team and talk it through with them. There may be something they can do for you!
    They can be reached at 574-825-9679
    Please be patient with them today as they are experiencing some power outage issues.

    Thank you!

    Emily

  3. #3
    Long Hauler Canyonlight's Avatar
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    Sack - see this thread and my post 279 where you can order heater elements. I replaced my Atwood electric heater element last year late summer. You can read other posts and learn more as well.

    https://www.mygrandrv.com/fo...ghlight=atwood

    Dan
    Dan & Carol
    2014 303RLS Reflection #185 (10/2013 build)
    2012 Silverado LTZ Crew Duramax 2500HD
    2700/16K Pullrite Superglide

  4. #4
    Site Sponsor Cate&Rob's Avatar
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    Quote Originally Posted by Sackd01 View Post
    We have a 2015 Reflection and the Atwood refrigerator has stopped working on the electric mode but still works on gas mode. We called the manufacture who states they no longer make this model and they have a limited amount of parts available once we figure out why. We had read in previous forums that a lot of owners are having the exact same issue of electric mode failure, Atwood did not do a recall because it is recall only if it is a safety issue, they do not install these refrigerators and therefore it falls on Grand Designs shoulders who would have installed, so my question is what is the issue we are having, part # that we need and is Grand Design helping its customers because this is widespread issue with a lot of owners?? Please help, thank you
    Sackd01 - This is a well documented problem with the Atwood fridge. Most likely the electric heating element from your description of the problem. This is a very long thread discussing everything about this with some suggestions on how to diagnose whether or not this is the problem and where to get a replacement part if it is. https://www.mygrandrv.com/fo...Failure/page9? When you get to post #212 , I provided an attachment on how to change the heating element.

    Rob
    Cate & Rob
    2015 Reflection 303RLS

  5. #5
    Seasoned Camper mageorge's Avatar
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    Hi, more than likely the Heating element went out. If you open up the bottom vent outside you will see a canister or metal tube on the right side. There is a metal rod that is inserted in that tube and there are a couple wires coming out. That is the part that failed. It’s #14044 a 300 watt heating element. I have had this fail twice, it’s pretty easy to replace. GD was no help but I called Dometic customer service and bought two. You can find them on the internet but they are pricey. If that doesn’t fix it, it could be the control board. But likely it’s the element.


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    Mike & Debbie
    Hot Springs, Ar
    2014 Ram 2500 4x4 Short Bed Diesel
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    2014 Reflection 303 (#405)

  6. #6
    Seasoned Camper
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    The people on this forum are the BEST customer service/support team any Rv owners can have.

  7. #7
    New Member
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    Thank you for this information

    Quote Originally Posted by mageorge View Post
    Hi, more than likely the Heating element went out. If you open up the bottom vent outside you will see a canister or metal tube on the right side. There is a metal rod that is inserted in that tube and there are a couple wires coming out. That is the part that failed. It’s #14044 a 300 watt heating element. I have had this fail twice, it’s pretty easy to replace. GD was no help but I called Dometic customer service and bought two. You can find them on the internet but they are pricey. If that doesn’t fix it, it could be the control board. But likely it’s the element.


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    Can we do a you tube search on a step by step on how to replace this element? All of the repair shops are out a month

  8. #8
    Site Sponsor Cate&Rob's Avatar
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    Quote Originally Posted by Sackd01 View Post
    Can we do a you tube search on a step by step on how to replace this element? All of the repair shops are out a month
    Sackd01 - If you become a "Site Sponsor" of this forum ($12 per year) you can open attachments and step-by-step instructions are attached to post #212 on this thread. https://www.mygrandrv.com/fo...Failure/page9?

    Rob
    Cate & Rob
    2015 Reflection 303RLS

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