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05-21-2018, 07:16 AM #81
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Update: I called customer service and explained the situation. They were understanding and promised to send enough rivets to fix the problem. They should be here this week. So far customer service has been great.
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05-21-2018, 07:51 AM #82
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- Apr 2017
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- Tennessee
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Does GD still use screws or is it rivet only, regarding the awning rail?
2023 Ram 2500 Mega diesel
2023 Imagine 2910
Gone but not forgotten:
2018 Imagine 2400BH - with chaise lounge
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05-21-2018, 08:14 AM #83
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- Feb 2018
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- Southern Indiana
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05-21-2018, 08:21 AM #84
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Thanks...drives me crazy they have not changed...Rivets are easier to install than screws, especially with an air riveter.
2023 Ram 2500 Mega diesel
2023 Imagine 2910
Gone but not forgotten:
2018 Imagine 2400BH - with chaise lounge
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07-14-2018, 03:51 PM #85
Awning coming off:Reflection 337 RLS
Resistance is Not Futile, It's Voltage Divided by Current.
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07-18-2018, 12:18 PM #86
- Join Date
- Sep 2016
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- Indiana
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Good afternoon! Did you by chance reach out to our team to see if they would be able to help you with the rivets? Also, we have reached out to our production team to find out of they have changed to rivets or if they are still utilizing screws, and when this may have happened.
Thanks!
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07-18-2018, 02:31 PM #87
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07-24-2018, 08:12 PM #88
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08-24-2018, 06:46 PM #89
- Join Date
- Sep 2017
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- Sodus NY
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Based on what I read here, I checked all 32 screws on the two awnings on my Reflection. Eight were already stripped out. I called customer service, no problem they said and they are sending me more then enough rivets to do the job. They offered to have me bring it to the dealer, I prefer to do what I can myself. I’m not impressed with the assembly technique but I am impressed with the customer service. The rivets should arrive next week. This forum is terrific, thanks to all for posting your experiences.
KeithKeithb
Upstate New York
2018 Reflection 303RLS built 08/2017
2016 GMC Sierra Crew Cab w/6.0 L gas
Reese 16K Slider, SteadyFast System
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08-24-2018, 07:22 PM #90
- Join Date
- Oct 2017
- Location
- Michigan
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Just went out and checked my 18, 303. Over half of the screws are stripped out also.
I will be calling GD Monday for the replacement rivets.
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