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01-18-2019, 06:46 AM #11
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Well that's a relief that you didn't get the speed demon. I hope it all works out well in the end for you, sounds like it will other the the miles on the trailer.
2019 Solitude 375RES Onan 5500 Splendide W/D Samsung res. fridge
2020 Ford F450 Platinum dually 6.7L 4:30 gears
B&W Companion for Ford puck system 20K lbs
Jeff
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01-18-2019, 09:40 AM #12
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- Jun 2014
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- South Dakota
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Kim - GDRV has been pretty good about taking care of other items while they have your RV. If you have some other things that need attention and/or maybe other area(s) to enhance, Jerry and his team recognize the inconvenience, apprehensions, etc. and I suspect would be glad to help.
DanDan & Carol
2014 303RLS Reflection #185 (10/2013 build)
2012 Silverado LTZ Crew Duramax 2500HD
2700/16K Pullrite Superglide
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01-19-2019, 01:05 PM #13
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- Oct 2016
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01-19-2019, 01:15 PM #14
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- Jun 2018
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2019 Solitude 375RES Onan 5500 Splendide W/D Samsung res. fridge
2020 Ford F450 Platinum dually 6.7L 4:30 gears
B&W Companion for Ford puck system 20K lbs
Jeff
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01-20-2019, 06:29 AM #15
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- Nov 2016
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Kim, I have also had some delamination on my Imagine. Can you tell me who you used for a reputable repair service? I also have had a lot of issues with my trailer.
Thanks, Jeffrey
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01-23-2019, 11:34 AM #16
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Hey Jeffrey, sorry it took so long to reply. I had my trailer inspected by Auburn Kent Valley RV Center in Kent, WA. They are an independent service and repair facility only, they do not sell RVs. They were the only company around that had consistently high reviews and lots of them. I would give them top marks regarding my experience with them.
Feel free to PM me if you have any questions.
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01-23-2019, 11:55 AM #17
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Quick update folks. I got a phone call this morning from a nice lady from GDRV, Valerie, for an update. It's only been to their shop for 2 days. GDRV was able to preorder the curb side wall since dimensions haven't changed, so it is already being built. After receiving the trailer they have determined that the street side wall will also need replacing. This will include the 12 ft kitchen slide wall. I have asked that frame camber be checked as a possible cause for this issue and was assured that this would be done along with checking out the balky Schwintek bedroom slide that is giving a code for hall power short to ground.
We should have the trailer back in time for our first trip in March.
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01-24-2019, 07:33 AM #18
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Hey Kim, thanks for getting back to me. That would be further than I could take my trailer. I am currently in Indiana and the trailer is in Georgia. We are visiting our son who is in the process of getting his house ready to sell. We have been full timers since December 2016 in our Imagine, so we have gotten to really put our "home" to the test. We have been pleased for the most part. Hopefully I can find someone over here. Thanks again.
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01-24-2019, 09:32 AM #19
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01-24-2019, 10:04 AM #20
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- Apr 2017
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First, it is great that your issue is being resolved. That said, multiple escalations over multiple months is NOT great customer service. Calling it mediocre customer service is being generous. Again, agree the results are great, just disheartening to hear the amount of effort on your part to make this happen. Maybe this is great for the RV industry, but not the bar I'd want to set.
2017 Ford F350 Platinum 6.7L PowerStroke DRW
2017 Solitude 379FLS
Re-pack bearings necessary?
Today, 09:29 PM in Axles, Brakes, and Suspension