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Thread: Full Timer's Roll Call
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05-17-2019, 01:44 PM #11
- Join Date
- Sep 2016
- Location
- Fulltime, where ever we park it.
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Welcome to the GD family. Sorry to hear of your problem. The units are built and inspected by humans and sometimes, thing happen. The good news is you purchased a Grand Design. Grand Design will do everything within reason to correct your problems (Some people god can't even make happy). The axle upgrade is something I haven't heard the factory doing, may be an dealer upgrade. By if you call the service center at 574-825-9679. Have your serial number, date of purchase and dealer info ready. Let them know you are fulltime and traveling in the area of the factory, there is a good chance they will work you in. The service department has camp sites with water and power 50 and 30 amp. Also a dump station, if you ask, and they will even dump for you when they take the rig in the service bays. Little hint....be nice and friendly, the customer service person may have just gotten finished with the world's biggest idiot. I've even opened the conversation with "How's our Grand Design family doing at the factory today?" We've had service work done at GD's service center and have been very pleased. Remember GD's has and will approve other dealers and mobile service techs to work on rigs when not near your dealer. Plan on traveling to a rally and meet some of the Grand Design family, we're all adopted so you won't be out of place.
2022 Soitude 390RK-R GMC Denali
Haoview camera system; Traxx automatic Water softer; RVLock V4.0 Keyless Entry; RV; Comfort System "Cheap Heat"; Dometic 510 Toilet; Eurgeen Small Dehumidifier; Bluonics RO water filter; AP 24-1002 Propane Tank Gas Level Indicator
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