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  1. #11
    Long Hauler Canyonlight's Avatar
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    Quote Originally Posted by TucsonJim View Post
    Gary and Cindy

    Jerry McCarthy - Vice President Customer Relations - [email protected]
    Don Clark - President of Grand Design - [email protected]

    I can't remember the name of the Solitude GM or Product Manager. But if you know the name, the email address is the first initial last name @ granddesignrv.com.

    Sorry you're having issues.

    Jim
    Jim - your post along with mine got me thinking that maybe we should get a current key GDRV folks contact list with emails and phone #s posted in the proper place on the forum. I trust GDRV will be fine with it but maybe getting them to share their blessing of the folks on this list is a good thing. Maybe Emily could be the person to run with this. And yes, it will need to be reviewed and updated periodically.

    Dan
    Dan & Carol
    2014 303RLS Reflection #185 (10/2013 build)
    2012 Silverado LTZ Crew Duramax 2500HD
    2700/16K Pullrite Superglide

  2. #12
    Site Team WhittleBurner's Avatar
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    Sitting in the sun! FL for along while
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    Quote Originally Posted by Wicked ace View Post
    Tried it.....bad link
    Many of the old links are not good , GD keeps changing their website and with most changes the link goes dead or changes. If anyone finds a new updated link I'd be happy to change the links posted if they are posted or reported.

    What is more frustrating is GD doesn't always update the available info as fast as they change their pages .
    Last edited by WhittleBurner; 11-06-2019 at 04:15 PM.
    Marcy & Gary
    2014 Grand Design - Reflection 303RLS
    2022 GMC 3500 Denali Duramax Longbed SRW
    2015 GMC Denali 3500 - Retired
    2003 F350 - retired
    Michigan
    We're in trouble now, the dog are bloggin'!
    https://3dogsandatrailer.wordpress.com/


  3. #13
    Seasoned Camper Schiefswret's Avatar
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    Quote Originally Posted by Steve and Cill View Post
    JCR GD (Jim) suggested a Sticky Thread for contact numbers for Vendors and Grand Design. If any owners have other numbers for Vendors or Grand Design, please post them here and I or Dave will add them to the list. So far this is what I have:

    Grand Design Corp. Office - 574-825-8000 (You will be connected to the person you want to speak to)
    Grand Design Customer Service - 574-825-9679
    Grand Design Solitude & Momentum General Manager (Nate Goldenberg) 574-529-1010
    Grand Design Solitude Product Manager (Rob Groover) 574-370-9147
    Anderson Sales Manager - 1-800-476-9876
    Butler Sales (Mary Butler, President) - 574-252-4274
    LCI (Lippert) Customer Service - 574-537-8900
    LCI Sales Manager (Julie Bethel-Welker) - 574-312-7504
    LCI Customer Call Center (Mike Bloss) - 574-312-7092
    LCI Lead Tech (Emily Stahley) - 574-537-8900 (Ask for Emily)
    Dexter Corp, Denise Schrock, Service Mgr, Dexter Hqtrs, Elkhart (with 30+ years at Dexter)
    Direct: 574-296-7329 , [email protected]
    (I've had nothing but great experiences with her)

  4. #14
    Site Sponsor
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    Folks - Grand Design no longer supports or visits this web site. You can find contact information and helpful links on their web page. If you call the customer service number they will give you the contact information in most cases. While the answers may not be always yes they will try and help if they can. I have had very good response times. Its key to have your vin number handy when calling - makes things a lot easier. Include it in your correspondence too.

    Hope this helps

    PS a trick to their emails First mane first initial with last name in most cases.
    Hope this helps
    2018 Reflection 150 Series 220RK 5th wheel with 6K axle upgrade. B&W 25K OEM Companion, Steadyfast system, 2022 F350 SRW 6.7 King Ranch 8' bed, Trailer reverse lights, rear spare tire holder, storage tube, sumo springs, Victron MultiPlus 12/120/3000, and Solar

  5. #15
    Long Hauler DaveMatthewsBand's Avatar
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    Quote Originally Posted by powerscol View Post
    Folks - Grand Design no longer supports or visits this web site. You can find contact information and helpful links on their web page. If you call the customer service number they will give you the contact information in most cases. While the answers may not be always yes they will try and help if they can. I have had very good response times. Its key to have your vin number handy when calling - makes things a lot easier. Include it in your correspondence too.

    Hope this helps

    PS a trick to their emails First mane first initial with last name in most cases.
    Hope this helps
    Below is a screenshot from a Grand Design rep on exactly how to contact them.

    Click image for larger version. 

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    Sent from my iPhone using Tapatalk
    Resistance is Not Futile, It's Voltage Divided by Current.


  6. #16
    New Member
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    CEO of Grand Design

    Quote Originally Posted by TucsonJim View Post
    Gary and Cindy

    Jerry McCarthy - Vice President Customer Relations - [email protected]
    Don Clark - President of Grand Design - [email protected]

    I can't remember the name of the Solitude GM or Product Manager. But if you know the name, the email address is the first initial last name @ granddesignrv.com.

    Sorry you're having issues.

    Jim
    The email address given here for Don Clark oes not exist. Does anyone have a new one?

  7. #17
    Site Team WhittleBurner's Avatar
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    I don't have the current address but if someone does I can update it
    Marcy & Gary
    2014 Grand Design - Reflection 303RLS
    2022 GMC 3500 Denali Duramax Longbed SRW
    2015 GMC Denali 3500 - Retired
    2003 F350 - retired
    Michigan
    We're in trouble now, the dog are bloggin'!
    https://3dogsandatrailer.wordpress.com/


  8. #18
    Site Sponsor
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    Two Changes....

    Quote Originally Posted by JCR GD View Post
    Grand Design folks:

    Don Clark (co-owner): [email protected]

    Jerry McCarthy (VP Service Operations): [email protected]

    GD Parts lookup. https://www.granddesignrv.com/owner-...y/parts-lookup

    Greystone fireplaces are made in China and imported by Way Interglobal, 3002 Coast Court, Elkhart IN, 46514. (574)-971-4491.
    Jerry McCarthy quit and moved to a different company. He was replaced by Natalie Broussard Martin.
    'MyGrandDesignRV' member#: 42052

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