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Thread: Decal deterioration
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01-11-2017, 01:07 PM #11
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if you can please send the last 6 of your VIN, a few pics of the decals to me at [email protected] , and your contact information I can have the regional service manager look at the pics and contact you on the decals.
JesMailing & Shipping Address: Grand Design RV, Attn: Customer Support, 11356 CR 2, Middlebury, IN 46540
Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)
Contact us:
- Call Customer Support (direct) at (574) 825-9679
- Send a fax to (574) 825-9249
- Or email: [email protected]
*For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name and phone number.*
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01-11-2017, 01:22 PM #12
Mine are cracking and peeling too. Particularly the maroon color. Same vintage Reflection 303 as Chuck's.
I recall the same warranty information from the Rally tour.
RobCate & Rob
2015 Reflection 303RLS
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01-11-2017, 01:39 PM #13
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if you can please e-mail them along with your contact info and last 6 of the VIN to [email protected]. I can get them right over to the regional service manager for review.
thank you so much for your help.
JesMailing & Shipping Address: Grand Design RV, Attn: Customer Support, 11356 CR 2, Middlebury, IN 46540
Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)
Contact us:
- Call Customer Support (direct) at (574) 825-9679
- Send a fax to (574) 825-9249
- Or email: [email protected]
*For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name and phone number.*
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01-11-2017, 02:11 PM #14
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01-12-2017, 05:30 PM #15
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The regional service manager has taken a stand that it's out of the 1 year warranty and there is no such thing as a 5 year warranty even though they have replaced some out of warranty as witnessed on this forum. He told me to contact the decal mfg. which I did and they told me they don't deal directly with consumers only GD. I wouldn't even pursue this BUT representatives of GD told me the decals had a 5 year warranty more than once (factory tour & last owners rally). I'm guessing this may be the way the new customer service is going to work (or not work).
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01-12-2017, 06:13 PM #16
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Probably be cheaper for an owner to buy the decals and have GD pay the labor to remove and reinstall. I imagine thats pretty labor intensive.
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01-12-2017, 06:19 PM #17
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The three factory reps at the Nor Cal rally also told us 5 years, but no labor. I can't remember their names but maybe someone will chime in so they can be contacted. One of them was the western states Momentum rep. I hope this is not a sign of things to come.
Jim (& Sharon)
2015 GD Momentum 385TH - SOLD
For Sale - 2015 Ford F-350 DRW 4x4 Lariat w/ AirLift bags, Titan 65 gal. OEM replacement fuel tank.
The toy:
2017 RZR XP 1000 EPS SE
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01-12-2017, 07:02 PM #18
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01-12-2017, 07:18 PM #19
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......Wow!
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01-12-2017, 08:20 PM #20
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It seems to me a bunch of RVs with bad decals is not good advertising to potential owners!
AKA Steve and Lynne
Storm the Black Lab
Reflection 337 RLS vin 573FR3628E3300393
2008 Dodge Ram 2500 Quad Cab Longbox
6.7 Cummins, 68 RFE transmission
B and W Companion, Air Lifts
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