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  1. 08-02-2016, 01:23 PM #1
    JCR GD
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    Decal deterioration

    Janice,

    Please put me in touch with whomever I should talk to about a decal on my painted front cap that is deteriorating. I'm not sure if I want to just take them off and forget about it or replace them.

    I would like some guidance as to how to best remove it/them and possibly obtain new one(s)

    Thanks much!


    Click image for larger version.  Name: DSC02133.jpg  Views: 294  Size: 78.0 KB  ID: 5209Click image for larger version.  Name: DSC02132.jpg  Views: 297  Size: 91.1 KB  ID: 5208

    Sorry, it is dirty. Was going to wash it when I got concerned about the decals
    Jim (& Sharon)
    2015 GD Momentum 385TH - SOLD
    For Sale - 2015 Ford F-350 DRW 4x4 Lariat w/ AirLift bags, Titan 65 gal. OEM replacement fuel tank.
    The toy:
    2017 RZR XP 1000 EPS SE
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  2. 08-02-2016, 02:34 PM #2
    GDRV Service
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    Quote Originally Posted by JCR GD View Post
    Janice,

    Please put me in touch with whomever I should talk to about a decal on my painted front cap that is deteriorating. I'm not sure if I want to just take them off and forget about it or replace them.

    I would like some guidance as to how to best remove it/them and possibly obtain new one(s)

    Thanks much!


    Click image for larger version.  Name: DSC02133.jpg  Views: 294  Size: 78.0 KB  ID: 5209Click image for larger version.  Name: DSC02132.jpg  Views: 297  Size: 91.1 KB  ID: 5208

    Sorry, it is dirty. Was going to wash it when I got concerned about the decals
    Hi Jim & Sharon (@JCR GD),

    Please send me a private message (PM) with a good phone number to reach you, and I'll be happy to ask our Customer Support to contact you.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
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    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.
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  3. 08-03-2016, 08:44 PM #3
    scubadon
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    Curious how old is your camper?
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  4. 08-03-2016, 09:08 PM #4
    JCR GD
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    Built Nov 2014.
    Jim (& Sharon)
    2015 GD Momentum 385TH - SOLD
    For Sale - 2015 Ford F-350 DRW 4x4 Lariat w/ AirLift bags, Titan 65 gal. OEM replacement fuel tank.
    The toy:
    2017 RZR XP 1000 EPS SE
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  5. 08-03-2016, 09:10 PM #5
    JCR GD
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    Thanks Janice, new decals on the way!
    Jim (& Sharon)
    2015 GD Momentum 385TH - SOLD
    For Sale - 2015 Ford F-350 DRW 4x4 Lariat w/ AirLift bags, Titan 65 gal. OEM replacement fuel tank.
    The toy:
    2017 RZR XP 1000 EPS SE
    Reply With Quote Reply With Quote
  6. 08-04-2016, 01:51 PM #6
    GDRV Service
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    Quote Originally Posted by JCR GD View Post
    Thanks Janice, new decals on the way!
    Hi Jim & Sharon (@JCR GD),

    Thanks for the update, and you are welcome. Please feel free to contact your RV dealer, or our Customer Support, if you need assistance in the future.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
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    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.
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  7. 08-29-2016, 10:19 AM #7
    melbin
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    Hi Janice, I have a 2014 293 rls reflection that has the same decal problem up front. Are they going to available for replacement in the near future. thank you Mel haddock [email protected]
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  8. 08-31-2016, 10:27 AM #8
    GDRV Missy
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    Mr. Haddock,
    Yes these decals are available through your dealer.

    Thank you,
    Jes
    Mailing & Shipping Address: Grand Design RV, Attn: Customer Support, 11356 CR 2, Middlebury, IN 46540
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    Contact us:
    - Call Customer Support (direct) at (574) 825-9679
    - Send a fax to (574) 825-9249
    - Or email: [email protected]

    *For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name and phone number.*
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  9. 09-13-2016, 12:36 PM #9
    John612
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    Jessica - Just sent you an email regarding our decals.
    Is [email protected] the correct address or should i use a different one?

    Thanks,

    John
    John, Susan & Luke
    2015 Reflection 303 RLS #867
    Bakersfield, CA
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  10. 01-11-2017, 12:56 PM #10
    Clsfly
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    I am seeing cracks/peeling in the decals on my 2015 303 front cap. The sides and rear look fine. I thought there was an extended warranty (5 years) on the decals. We were told that on the factory tour we went on.
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